Frequently Asked Questions
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We’re happy to give you and your pet a tour of our facility during our Hours of Operation. No appointment is required. However, we suggest that you avoid peak times such as Monday mornings and holiday eves (e.g., Thanksgiving, Christmas, and New Year’s) in order for us to allow enough time to answer all of your questions.
Prior to your pet’s stay, please drop off, email or fax a completed registration form, Pet Service Contract and vaccination information. To download the necessary client forms click the link below:
omfort and safety are our highest priorities. Please make sure your pets are up to date on vaccinations and on a flea control program.
Dogs must be current on Rabies, Distemper/Parvo, and *Bordetella (Kennel Cough).
Cats must be current on Rabies and Feline Distemper (FVRCP) Vaccines.
Puppies and kittens must have completed their ENTIRE series of the Distemper/Parvo (usually 4 in a series unless otherwise stated by a vet), in addition to having their Rabies and Bordetella vaccinations.
*Boarding dogs are required to have their Bordetella vaccination every 12 months, however, we recommend every 6 months. Daycare clients are required to have their vaccination every 6 months. Please note that many veterinarians administer Bordetella only by request.
Checkout Time is 12:00 pm (noon) EST Monday through Saturday. The office / reception is closed on Sunday, however, as a “courtesy” pets may be picked up or dropped off by appointment Sunday between the hours of 4:00 pm and 6:00 pm. The price for picking up Sunday evening or Monday morning is the same.
To cancel or modify an existing reservation, please call us at (770)-422-4700 or email us. Please have your reservation number ready.
Due to the volume of requests during national holidays and Cobb County School breaks, we do require a non-refundable deposit (equal to one night’s cost) in order to secure a reservation for your pet. The deposit is applied at checkout. This is to ensure that your pet has a spot with us during the holidays.
If you need to cancel, please give us at least 48 hours’ notice. This will allow us to help another pet parent who needs accommodations for their fur baby. At cancellation, your non-refundable deposit will be applied to your next boarding visit or service purchased at Creekside.
Guests may arrive or depart any time during normal business hours. Owners who pick up by the noon check out time will not be charged for that day. Also, the 12:00 noon check out time will be waived Monday through Friday only for those who have scheduled a complete or mini groom, bath or their pet is participating in daycare. A Saturday to Sunday stay is a two-day minimum.
Yes, dogs are taken outside to their own private enclosure for fresh air and potty breaks three times a day (morning, mid-day and evening) for about 15 to 20 minutes.
Unless your dog participates in Creekside’s day camp program or is sharing a room with a sibling, your dog will not be in the same enclosure as other dogs indoors or outside.
Yes! Due to our spacious enclosures, multiple pets (i.e., cats with cats and dogs with dogs) of the same family can board together. Ask about our multi-pet discount for sharing space prior to check-in.
Along with your pet’s food, you can bring a toy and treats. Creekside provides a sleeping cot and blanket for all pets, as well as food and water bowls. Please do not bring bedding or bowls. We ask that you don’t bring any family heirlooms or valuables.
Creekside strives to keep track of all guest’s belongings. However, because many guests have similar belongings (e.g., Kong, Nylabones, etc.), items sometimes get misplaced. Therefore, Creekside cannot accept responsibility for misplaced personal items.
Creekside does administer routine medications such as antibiotics, allergy, or joint relief medications. During peak season, we charge for medication administration. We charge $3 per day for medications that need to be administered once per day. We charge $5 per day for medications that need to be administered twice per day. Outside of the holidays, we will administer up to two medications at no additional charge. We do require that all medications are brought in their original prescription bottle.
However, Creekside is a pet hotel resort facility. Thus, pets with significant medical needs or elderly pets unable to walk or stand are better off under a veterinarian’s care than in our facility. We do not accept diabetic pets or pets that require daily injections for boarding.
If your pet falls ill during its stay, we will follow the guidelines outlined in the Pet Services Agreement i.e., attempt to contact you and transport your pet to the nearest veterinarian hospital for treatment.
Vaccines may be ineffective for many reasons. Fever, steroids, disease, and maternal antibodies will block a pet’s ability to make antibodies. Improper storage and handling of the vaccines or incorrect administration will also lead to a vaccine failure. Like human vaccines sometimes there are issues with the manufacturing of or the vaccine developed is not effective for the current year’s strain that appears.
Also if they are not given at the correct times i.e., too close together or far apart, the memory response of the immune system is not properly stimulated. Vaccines given to very young puppies (under six weeks of age) or too sick or immuno-compromised patients may be ineffective.
Creekside is meticulous about cleaning our kennels and common areas. We use hospital grade disinfectants to keep them spotless and fresh. However, pets like humans do from time-to-time come down with common illnesses when staying at or visiting a public facility, dog park, vet waiting room or common grass areas in your neighborhood (e.g., similar to your child coming into contact with something at school and gets the flu, cold, or rash, etc.).
By ensuring that all pet visitors have their required vaccinations and maintaining a strict cleaning regimen at our facility, Creekside works diligently to minimize the likelihood of such occurrences originating from Creekside. By boarding or partaking of Creekside’s services, the Owner agrees to abide by the terms of the Pet Services Agreement.